How to get Rs 1,000 FASTag credit by reporting dirty toll plaza toilets to NHAI through Rajmargyatra app

The Indian highway system is growing continuously, and in the same way, attention towards the experience of the commuter and maintenance of public infrastructures is growing. The cleanliness of toll plazas has always been a matter of concern amongst commuters, and it becomes worse when the same facility is visited by thousands of people every day.

A newly initiated program by the Ministry of Road Transport & Highways has taken up this responsibility of monitoring the restrooms' cleanliness level at toll plazas by making commuters do the job. Under this drive, commuters will get financially compensated for their efforts by uploading images from the restrooms.

FASTag credit reward initiative for reporting dirty toll plaza restrooms

The initiative, announced by the Ministry of Road Transport and Highways, focuses on identifying unhygienic restrooms at toll plazas. Commuters are encouraged to capture photographs of dirty facilities and submit them through the official mobile application, Rajmargyatra app, ensuring greater public participation and accountability across highway services nationwide.

Once a report is submitted, it undergoes verification. If confirmed, the user becomes eligible for a reward in the form of FASTag credit. The campaign is designed to improve monitoring of public amenities by adding user-generated inputs to the system, helping authorities respond faster and maintain better sanitation standards at rest stops.




A key part of the campaign is the incentive attached to reporting. Users who successfully report unclean toilets may receive a Rs 1,000 FASTag credit after verification. This reward system is intended to encourage participation. It aligns with the government’s broader effort to promote digital engagement among commuters. The credit is linked directly to FASTag accounts, which are widely used for toll payments across national highways.

Step-by-step process to report unclean toll plaza restrooms via the Rajmargyatra app

• Step 1: Install and open the Rajmargyatra app

Begin by downloading and installing the Rajmargyatra app from your device’s app store. Once installed, open the app and sign in or register using your mobile number to access its features.

• Step 2: Locate the reporting section

After logging in, navigate to the section dedicated to citizen feedback or issue reporting within the app. This area allows users to submit complaints or observations related to highway facilities, including toll plaza restrooms.

• Step 3: Capture a clear photograph

Visit the toll plaza restroom and take a clear photograph showing the unclean condition. Ensure the image is visible and accurately reflects the issue, as this will be used for verification.

• Step 4: Upload the image with details

Upload the photograph through the app and provide the necessary details such as the location of the toll plaza and any additional description required. Make sure the information is accurate to avoid rejection during verification.

• Step 5: Submit and wait for verification

Once submitted, your report will be reviewed by the concerned authorities. The verification process confirms whether the image and complaint meet the required criteria under the initiative.

• Step 6: Receive FASTag credit reward

If your submission is verified successfully, you will receive a reward of Rs 1,000 in FASTag credit. This credit will be added to your FASTag account as recognition for your contribution.

Role of Rajmargyatra app in highway monitoring

The application Rajmargyatra operates as the primary means for the users to exchange information regarding the status of the highways. It is useful for reporting problems, receiving news related to traveling, and using the services that are associated with national highways.

In the present situation, the application operates as the main means for uploading images of unsanitary toilet facilities. The process is very simple, providing the opportunity for the report to be made while being on the road. Subsequently, the received information undergoes processing by the appropriate authorities.

FASTag-enabled digital toll collection combined with cleanliness reporting

The combination of cleanliness reporting and digital toll systems reflects a structured approach to improving highway services. Clean restrooms, efficient toll collection, and user participation all contribute to the overall travel experience.

Frequent highway users may notice gradual improvements as reporting mechanisms become more active. The incentive-based model encourages commuters to take part in monitoring public facilities, while authorities receive real-time feedback.

The focus remains on maintaining standards across toll plazas and ensuring that basic amenities meet expected hygiene levels. With increasing highway usage, such measures play a role in maintaining consistency in service quality.