Ola, Uber & Rapido told to justify rates; RTA-approved fares to pinch pocket

Mumbai/Pune: The transport commissioner's office on Tuesday directed Ola, Uber and Rapido to submit a written explanation on how they determine fares as Indian Gig Workers' Front continued a pause on the strike of app-based cabs, which was going to be resumed on Wednesday.

Additional transport commissioner Bharat Kalaskar said, "We had two meetings on Tuesday with firm officials and union leaders. After discussions, we decided that Ola, Uber, and Rapido should provide us with a written explanation on how they determine the app-based fares for cabs and autorickshaws in various cities, and how much they differ from the RTO-approved rates."

The demand for high fares has been the reason for agitation by hundreds of drivers across the state. Kalaskar said he has asked the aggregator company if any drivers' IDs have been blocked lately for charging at RTA-approved rates, those IDs should be reactivated. In Pune, the RTA approved fares stand at Rs. 75 for the first 3km and then Rs 25 for every subsequent km.

If RTA-approved fare system, as assured by the state transport department, comes into effect, a 10km cab ride for people would cost at least Rs 249.50. At present, the average cab fare (non-surge) for the same distance is around Rs 175 for a basic Uber ride (Uber Go). Commuters blamed the Pune RTO for letting the issue escalate. "They should have acted when this whole issue started. But they hid under the garb that commuters would be affected if they took action. Aren't we facing the problems now?" Kalpana Seth, a bank employee from Kondhwa, said.

Maharashtra Kamgar Sena president Keshav Kshirsagar said: "The (state transport department) officials have assured us Ola, Uber and Rapido will give a written assurance to the department on Wednesday on introducing RTA-based fares on their platforms. In the application they will also mention the date from which the RTA-approved fares will get reflected."

Prashant Sawardekar, president of the Indian Federation of App-Based Transporters, said, "The transport officials informed us on Tuesday that govt will soon come out with a new policy, which will define the fares for app-based cabs. But we are against this state policy, as Centre has issued guidelines that are completely different. The central guidelines for aggregators mention that the surge price for cabs can go up to 50% of the base fare (which is up to Rs 48 per km). This is not part of the state draft policy."

Sushmita Ghosh took to X on Tuesday and posted, "...New airport has all possible inconveniences. The drivers are accepting rides from tired and frustrated travellers, but upon arrival cancelling the trip and telling the passengers to pay Rs 300-400 more."

Aneesha Acharya replied to the post and posted, "Today, I booked an Uber ride to go to a hospital in Pimpri from the camp area. Fare on app was Rs 295. On arrival the driver insisted that I pay Rs 700 for 20km. I called Uber support and was shocked to hear ‘you have to pay by meter, rates not yet fixed'."