Freedom 251: More trouble, helpline company to file FIR for fraud

NOIDA: More trouble for Noida-based startup

Ringing Bells

as its helpline support partner

Cyfuture

is looking forward to sue the Freedom 251 maker for non-payment and abrupt termination of contract.

The BPO service provider is planning to file a case of cheating and fraud against the makers of the world’s cheapest smartphone. Cyfuture is a vendor of Ringing Bells and was contracted by the company to provide call-center support in India.

As per the agreement, Cyfuture was recruited for managing helpdesk operations for Ringing Bells and providing support.

Read also: Freedom 251 ‘review’: Let’s wait till deliveries start
“To provide uninterrupted services, we hired a team of more than 100 professionals in the shortest possible time-frame and made their helpline live in 3 days. The first few days after the phone was launched, the call-center number received lakhs of calls which were attended and promptly responded to and even Ringing Bells was happy with our services. However, when we started asking for our payments, which were to be made to us on a weekly basis, they started making false allegations and abruptly decided to terminate our services citing unsatisfactory services without adhering to any of the clauses mentioned in the agreement signed between us” said Anuj Bairathi, founder and CEO, Cyfuture.

The company alleges that it is a clear case of cheating, fraud and breach of contract. “As per the contract, Ringing Bells had specifically assured us of a minimum lock-in period of one year and no termination before a year. Also, in the event of termination due to unsatisfactory services, Ringing Bells was to provide us a 30 day notice-period and make all pending payments. In the current scenario, they did not provide any notice period, refused to make our payments and abruptly terminated our services,” the CEO said.

“We plan to take all necessary legal recourse including filing a police complaint to fight our case” said Bairathi in his reply to the course of action his company intends to take.