How to file a TDR online to get full refund of train ticket for cancelled or late running trains

If you hold an e-ticket and the scheduled train journey is cancelled for any reason, there is no requirement for you to visit any specific location to cancel your ticket. The refund is automatically processed when the train is cancelled, eliminating the need to file a Ticket Deposit Receipt (TDR). However, if the train is delayed by more than 3 hours and the passenger opts not to travel, filing a TDR is necessary before the train departure.

It is recommended to visit the reservation counter to cancel counter tickets. If the ticket was purchased online through IRCTC (Indian Railway Catering and Tourism Corporation), follow the cancellation procedure outlined below.

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How to File a TDR Online to Get Full Refund for Delayed or Cancelled Trains

• Step 1: To initiate the TDR process, users are required to log in to the IRCTC website or mobile app, navigate to "my account," and choose the "my transaction" option.
• Step 2: Select the "File TDR" option. To cancel counter tickets online, please visit the following link: https://www.operations.irctc.co.in/ctcan/SystemTktCanLogin.jsf
• Step 3: Enter your PNR number, train number, and captcha, then check the box indicating agreement with cancellation rules.
• Step 4: Click on the "Submit" button. An OTP will be dispatched to the mobile number specified during the booking process.
• Step 5: Enter the OTP and click on "Submit." The PNR details will be displayed.
• Step 6: After verifying the PNR details, select the option to cancel the ticket. The refund amount will be displayed on the page, and a confirmation message containing PNR and refund information will be sent to the mobile number provided during booking.

The railway provides a list of cancelled trains on its website to facilitate passengers. Additionally, the NTES app also offers this information. To ascertain the status of a train, individuals must refer to the railway website. To access the comprehensive list of cancelled trains, one should navigate to the Exceptional Trains section on the railway website.

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TDR Related FAQs

• Where can I request a refund for my rail ticket?

You have the option to request a refund for your railway ticket either through the IRCTC online platform or at a reservation counter. To commence the refund procedure, log in to your IRCTC portal account, which was used for booking the ticket.

• Am I eligible for a refund for a specific train?

As per regulations, you are entitled to a full refund of your ticket only if the train is delayed by more than three hours.

• How to file TDR for late train?

Passengers have the option to file the TDR by visiting the official website of Indian Railways, i.e., IRCTC. Alternatively, they can surrender their tickets at the ticket counter in railway stations to receive a full refund. The refund process typically takes around 90 days to complete.

• Can I get a refund if the train is late more than 3 hours?

Travellers with confirmed, RAC, or waitlist tickets are entitled to a full refund if their train is delayed by more than three hours. Those who opt not to travel due to a delayed train are also eligible for a complete refund.

• Can I get a refund if the train is late by 5 hours?

A complete refund will be granted in cases where the train runs over three hours late, even after its departure. The time limits for refunds are up to three hours for distances up to 200 kilometres and up to six hours for distances ranging from 201 to 500 kilometres.

• How much amount is refunded in TDR?

If a train is cancelled by the Railways due to accidents, breaches, floods, bandhs, or Rail roko agitation, etc., a full refund of the fare for the entire booked journey will be provided. Online cancellation can be performed up to 72 hours before the journey. In the event that the train is delayed by more than 3 hours, a full fare refund will be issued.

• Can I file TDR if I miss the train?

You can obtain a refund from the railways by submitting a TDR (Ticket Deposit Receipt) in accordance with existing regulations, citing reasons for not travelling. Once the chart has been prepared, ticket cancellation is not possible; however, you can file a TDR within one hour after the train departs from the charting station.

• How do I know if my TDR is filed?

Sign in to your IRCTC account and navigate to the "My Transaction" section. Here, you will locate the "TDR History" option, which will display the current status of your request. Additionally, IRCTC sends updates to your registered email address.

• How can I check my TDR status?

In the "My Transaction" section, you'll discover the "TDR History" option. Select "TDR History" to navigate to the page where you can review the current status of your TDR request.

• What is the difference between "File TDR" and "Cancel E-Ticket"?

The "Cancel e-ticket" feature is applicable only until the chart is prepared. After chart preparation, "File TDR" is used to obtain a refund for confirmed/RAC tickets if they remain unused.