‘Jan Samvad Desk’ for redressal of public complaints

Jhansi: In order to ensure transparency, accountability and quality disposal of public grievances,Jhansi District Magistrate Gaurang Rathi on Tuesday inaugurated five newlyestablished ‘Jan Samvad Desks’ at the Collectorate premises.He said complainants would also be able to receive direct feedback regarding the action taken on theirapplications through the ‘Jan Samvad Desk’ mechanism.Explaining the functioning of the desks, he said all complaints receivedduring ‘Janta Darshan’ would first be scrutinised by employees stationed atthe ‘Jan Samvad Desks’ to determine whether the complainant was appearing forthe first time or had already approached the administration earlierregarding the same matter. In cases where citizens return for the second orthird time with the same grievance, the desk staff would place the previousaction report before the officer in charge of the public hearing andfurther action would be taken as per the directions issued.He informed that after being marked by the designated officer, allcomplaints received during the public hearing would be uploaded on the IGRSportal and forwarded to the concerned departments for timely disposal.The District Magistrate said employees posted at the Jan Samvad Desks wouldcontact complainants for their feedback and understand their level ofsatisfaction.The unsatisfactory feedback would be sent again to the concerned disposalofficer through WhatsApp for quality re-examination and proper resolution.